Terms of Use
1. General Provisions
- 1.1. This document is an agreement between UAB Horizontal media (hereinafter - the Supplier) and you (hereinafter - the User) regarding the use of the Domoplius.lt website.
- 1.2. Domoplius.lt is managed and administered by UAB Horizontal media, legal entity code 306083326, business address Savanoriu pr. 176B, Vilnius, VAT code LT100014992210, registered in the Register of Legal Entities of the Republic of Lithuania.
- 1.3. By using the Domoplius.lt website (hereinafter - Domoplius.lt or the Website) in any manner or form, the User confirms that the User has reviewed the terms and conditions of this agreement (hereinafter - the Terms), agrees to the Terms, and undertakes to comply with them. Users who do not agree with at least one applicable provision of the Terms are not entitled to use Domoplius.lt services. The Website sections Privacy Policy and Frequently Asked Questions form an integral part of the Terms.
- 1.4. Use of the Website includes any actions of the User, including but not limited to posting and viewing ads, reading any information, asking questions, writing questions, reviews and comments, creating forum topics, expressing opinions in already created topics, sending direct messages, and providing, sending and receiving any information and/or data (hereinafter - Services). A Website User who is a natural person using the Website for purposes not related to business, trade, craft or profession (consumer purposes), and who has posted or intends to view an Ad, or otherwise uses Website Services, is referred to as a Consumer. A natural or legal person, other organization, or branch thereof, who has posted or intends to view an Ad for trade, business, craft or professional purposes, or otherwise uses Website Services, is referred to as a Business Client.
- 1.5. In this agreement, Content means an Ad as well as any information, including but not limited to data, databases, symbols, text, photographs, images, video material, files, documents, comments and messages that the User provides, receives, stores, sends, accepts or transmits while using the Website (hereinafter - Content).
- 1.6. The User understands and agrees that the Supplier does not control the Content of other Website Users or third parties that the User may receive, read or otherwise become aware of while using the Website. Therefore, the Supplier is not responsible for such Content.
- 1.7. The Supplier does not participate in purchase-sale or other transactions between Users related to goods and/or services presented on the Website (neither as an intermediary, authorized person, representative, agent, nor otherwise).
- 1.8. If any provision of these Terms conflicts with law, or for any reason becomes partially or fully invalid, this does not invalidate the remaining provisions of the Terms.
- 1.9. The User acknowledges and agrees that the User is solely responsible for all Content submitted, sent or otherwise transmitted while using the Website.
- 1.10. The Supplier has the right to unilaterally change services provided by Domoplius.lt and their pricing, as well as any provisions of the Terms. Existing Business Clients will be informed of changes to the Terms that may affect their activity or contractual relationship with the Supplier no later than 15 (fifteen) calendar days before such changes take effect, except where changes are made to comply with legal or regulatory obligations, are favorable to the Business Client, or are minor editorial changes with no material effect on Business Client rights or obligations. In such cases, Business Clients may be informed when the changes take effect. Existing Consumers will be informed of changes to the Terms that may affect their activity or contractual relationship with the Supplier no later than 30 (thirty) calendar days before such changes take effect, except where changes are made to comply with legal or regulatory obligations, are favorable to the Consumer, or are minor editorial changes with no material effect on Consumer rights or obligations. In such cases, Consumers may be informed when the changes take effect. The current version of the Terms is always available on the Website.
- 1.11. A Business Client may agree, by written statement or clear affirmative action, that changes to the Terms become effective before the notice period ends.
- 1.12. A User who does not agree with proposed changes to the Terms has the right to terminate contractual relations with the Supplier before the changes take effect by notifying the Supplier in writing at [email protected]. If a Business Client does not object within 15 (fifteen) calendar days, or a Consumer does not object within 30 (thirty) calendar days from receipt of notice and continues using the Website, the User is deemed to have agreed to the changes.
- 1.13. Services ordered before changes to the Website Terms are provided under the procedure and time limits set in the Terms version valid at that time. Newly ordered services are subject to the Terms version published at the time of ordering.
- 1.14. All notices and information between Users and the Supplier are sent electronically to the addresses indicated in these Terms or on the Website, unless otherwise provided in these Terms.
- 1.15. A User has the right to terminate contractual relations with the Supplier at any time by sending written notice to [email protected]. The notice must include User contact details (name, surname or company name, email address) and termination date. Contractual relations are deemed terminated on the day the termination notice is received, unless the User specifies a later termination date in the notice. Where a separate bilateral service agreement is concluded with a Business Client, termination periods indicated in that agreement apply.
- 1.16. Ordering a paid service gives a Consumer the right to post one Ad, unless otherwise indicated for a specific Service. By choosing a paid Service under a specific plan and/or for a specific period, the Consumer undertakes to use that Service for at least the full validity period of the paid Service (hereinafter - Order Period). If a transaction is completed before the Order Period ends, or the Consumer removes the Ad, or the Ad is removed due to Consumer fault (violation of the Terms), the Supplier undertakes to reimburse the fee for the unused Order Period; however, the Order Period discount is no longer applied and a one-day fee without discount is applied for the actual period of service provision.
- 1.17. If a Business Client has paid for services that have not yet been provided, the Supplier refunds a proportional part of the paid amount for unprovided services within 14 (fourteen) calendar days from termination of contractual relations, unless otherwise provided in the agreement between the Business Client and the Supplier.
- 1.18. The Supplier has the right to terminate contractual relations with a User if the User violates these Terms, legal acts of the Republic of Lithuania, or otherwise fails to perform or improperly performs obligations under these Terms. The Supplier informs the User by email no later than 30 (thirty) calendar days before termination takes effect, indicating reasons for termination, except in cases of material breach (for example unlawful use of the Website, harm to rights of other Users, or harm to Website reputation), in which case the Supplier may terminate contractual relations immediately. Termination of contractual relations does not release the User from obligations that arose before termination, including payment for services already provided and compensation for damage caused to the Supplier or third parties.
2. Intellectual Property Rights
- 2.1. The Supplier is the owner or lawful holder of all intellectual property rights in the Website and its content, including but not limited to copyright, related rights, database rights, trademark rights, design rights, trade names and trade secrets. The Supplier owns or lawfully uses the Website design, structure, software, functionality, databases, their organization, and all intellectual property created or acquired by the Supplier. All product or service marks, design elements, names, logos and other intellectual property objects presented on the Website are the property of the Supplier or are lawfully used under rights granted by third parties, except trademarks and other objects uploaded by Website Users in their Ads.
- 2.2. Any third-party processing, copying, reproduction, distribution and/or other use of Website content, design, software or databases without prior written permission of the Supplier and/or in violation of the Terms constitutes infringement of copyright and other intellectual property rights. It is prohibited to use automated systems (robots, programs) to collect Website content, decompile, disassemble, or otherwise attempt to obtain information about the Website program code or structure, remove or alter authorship, trademark or other intellectual property notices, and use the Website name, trademarks or other distinctive signs without appropriate permission. This limitation does not apply to Users with respect to their own posted Ads.
- 2.3. By using the Website and entering or otherwise sending Content (including Ads, photographs, descriptions, comments and other materials), the User grants the Supplier, free of charge and for an unlimited period, a non-exclusive worldwide license to all proprietary copyright and other intellectual property rights necessary for the Supplier to exercise rights and perform obligations under these Terms, including the right to publish, display, distribute, store, copy, technically process Content, modify Content format, size or technical form (for example, by changing photo resolution), use Content for Website marketing, advertising and communication purposes, and transfer Content to third parties to the extent necessary to provide Website services. The Supplier has the right to create derivative works from User Content. This license remains valid after Content is removed from the Website to the extent necessary for archiving, compliance with legal requirements, or dispute resolution.
- 2.4. By submitting Content, the User confirms and warrants to the Supplier that the User has all rights, permissions, consents, licenses and authorizations necessary to perform actions with Content, use trademarks, copyright objects and related rights objects in Content, and make Content publicly available; that photographs, texts, descriptions and other materials in Content do not infringe intellectual property rights, privacy rights, image rights or other rights of third parties; and that persons depicted in Content (if any) have given consent for publication of their image, or such consent is not required by law. The User understands and agrees that neither the Supplier nor any other third party, when using Ads and/or other User Content under these Terms, is required to pay the User any copyright, license or other remuneration for such use. The User undertakes to compensate the Supplier for all losses, damage and expenses arising from unlawfulness of User Content or infringement of third-party rights.
- 2.5. By using the Website, the User confirms that the User is an adult natural person of full legal capacity and/or lawfully represents a legal person and/or other third parties on whose behalf the User acts, and has all required authorizations and rights to conclude this agreement, assume obligations under the Terms, and perform transactions offered on the Website. When acting on behalf of a legal person or third parties, the User confirms having proper authority to represent and bind such persons to these Terms and to provide Content to the Supplier under conditions set out in these Terms.
3. User Rights and Obligations
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3.1. The User undertakes to:
- 3.1.1. While using the Website, comply with recognized standards of conduct and morality, not violate legal requirements, and not infringe rights and legitimate interests of third parties, including legal acts governing intellectual property protection, personal data protection, advertising regulation and other areas.
- 3.1.2. Not use the Website in a way that may threaten proper functioning of services provided by the Supplier, security of the Domoplius.lt server and data, or limit Domoplius.lt ability to properly provide services to other persons.
- 3.1.3. Not use malicious software and other unwanted Content, and not send emails or other electronic messages with intent to affect, or while understanding that this will affect, operation of computer equipment used by owners of computer networks.
- 3.1.4. Not publish links to any Content that may be considered to violate applicable legal requirements or rights of third parties.
- 3.1.5. Not use the Website for actions that may harm any persons, their property, or their legitimate interests.
- 3.1.6. Not limit the ability of other persons to use services provided by the Supplier.
- 3.1.7. It is prohibited to use the Website for unlawful purposes, including but not limited to submission, publication, sending and/or storing on Domoplius.lt content that is offensive, threatening, defamatory, discriminatory, pornographic, incites national, ethnic, racial or religious hatred, violates rights to image, name or privacy of any individual (addresses, personal code, etc.), honor and dignity, business reputation, or other rights and freedoms.
- 3.1.8. Not use the Website for unlawful actions or transactions or fraud.
- 3.1.9. Not offer goods or services whose trade violates legal acts or moral and ethical standards.
- 3.1.10. Not publish information mentioning third parties that directly or indirectly compete with Domoplius.lt, or goods and services of such third parties, as well as links to such persons or products.
- 3.1.11. Not collect, publish or distribute data of Website Users or data about offered or sought goods and services.
- 3.1.12. Provide true and complete information about oneself, including real name, phone number, email address, and other required information.
- 3.1.13. Provide true, comprehensive and complete information about goods and/or services offered for sale.
- 3.1.14. Keep User login data (if provided) in a way that it does not become known to third parties, except persons authorized by the User to represent the User while using the Website.
- 3.1.15. Immediately notify the Website by email if User login data and/or password required for using the Website is lost or becomes known to third parties.
- 3.1.16. The User understands that the User may have an obligation to pay taxes related to use of Website services at own expense (for example VAT, personal income tax, etc.).
- 3.1.17. The User understands and agrees that if User login data becomes known to third parties, such third parties may assume obligations that become binding on the User, and the User undertakes to assume and properly perform such obligations. The Supplier has no obligation to verify identity of any Users.
- 3.1.18. The User understands and agrees that the Supplier processes and manages User personal data in accordance with legal acts of the Republic of Lithuania.
- 3.1.19. The User understands and agrees that User Ads may be displayed not only on the Website, but also on another ad website administered by the Supplier, sutarta.lt, for wider dissemination of User Ads. In this case, the controller of User personal data does not change (both websites are administered by UAB Horizontal media), and all data protection conditions provided on this Website also apply to sutarta.lt. The User also understands and agrees that uploaded Ads, without contact data, may be displayed in advertising sources of Supplier partners (third parties).
- 3.1.20. Users under the age of 16 confirm that, before offering a good or service, they have received consent from legal representatives (for example parents or legal guardians) to offer the good or service, conclude a transaction, and perform obligations arising from it. Such Users understand all provisions of the Terms and understand that use of the Website may create a legal obligation to buy or sell a good or service.
4. Requirements for Ad Content and Other Ad Posting Conditions
- 4.1. By posting an Ad, the User assumes full responsibility for compliance of its content with these Terms and legal acts of the Republic of Lithuania. By submitting data in an Ad, the User confirms and warrants that provided information is true, accurate and complete, and that it properly describes offered goods or services.
- 4.2. An Ad must be posted only in the respective category of the Domoplius.lt website (for example, an Ad for sale of an object may not be posted in a rental category and vice versa).
- 4.3. Users may not edit main Ad information after 24 hours from posting. In Ads posted on the Website, category and object address cannot be changed.
- 4.4. One Ad may contain (display and describe) only one object for sale, rent, etc. (depending on the relevant Website category).
- 4.5. A Domoplius.lt Ad may include photographs. Photographs must depict the offered object. It is prohibited to place graphic images, letters, numbers, persons (for example logos, handwritten notes, phone numbers, surnames) instead of object photographs, or combinations of photographs with graphic images, letters or numbers. Photos may be edited by rotating or changing their order. Photos that do not show the advertised object, show persons, or include modified graphics may be removed.
- 4.6. In the Website database, a User may post Ads only for sale or rent of real estate objects owned or otherwise lawfully controlled by the User. It is prohibited to post Ads where a real estate object is sought for purchase or where only exchange service is offered.
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4.7. The User is prohibited from:
- 4.7.1. Offering in an Ad (comments, photos) objects or services different from what is specified in main Ad information, or providing false information about properties of the advertised object.
- 4.7.2. Indicating in Ad comments a price different from the one in main information, or a price that does not correspond to real market value. The object price in an Ad must include taxes. Ads violating this prohibition may be blocked.
5. Consequences of Violating the Terms
- 5.1. When posting an Ad, the User must follow Ad posting instructions indicated on the Website and these Terms. Depending on nature of the violation, the Supplier has the right to edit Ads that do not comply with the Terms or legal acts of the Republic of Lithuania, move them to the end of search results, or block their visibility for all Users.
- 5.2. Users are informed about sanctions applied for violations via contacts indicated in the Ad. The right of the Supplier specified in this clause does not release the User from responsibility for conformity of provided information with facts and legal acts. In case of violation of the Terms, if an Ad is moved to the end of the search results list, additional ordered services are canceled; if a User is blocked, all ordered services are canceled and money is not refunded.
- 5.3. Without separate warning, the Supplier may edit an Ad if an entry in the Ad differs from what is visible in photographs: for example, actions may be changed from sale to rent or vice versa.
- 5.4. Ads posted in an incorrect category are blocked or moved to the proper category.
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5.5. The Supplier reserves the right at any time, without prior 30 (thirty) day notice, to immediately terminate or restrict User access to the Website, use of Website services, and, at the sole discretion of the Supplier, remove Ads or any other Content from the Website when:
- 5.5.1. The User grossly and/or repeatedly violates these Terms or applicable legal acts, and this is considered a material breach of contractual obligations. Material breaches include, but are not limited to:
- 5.5.1.1. fraud or deception of other Users (for example receiving money for Services that the User does not intend to perform, or advertising non-existent Services);
- 5.5.1.2. providing false personal or legal entity data when registering or using the Website;
- 5.5.1.3. carrying out unlawful activity through the Website (for example selling stolen, counterfeit or otherwise unlawfully acquired Services, or distributing prohibited goods or substances);
- 5.5.1.4. intentionally harming other Users (for example manipulating reviews or ratings, collecting or using Users personal data without their consent);
- 5.5.1.5. carrying out cyberattacks, distributing malicious software, or any other activity posing a direct threat to Website security or operation;
- 5.5.1.6. infringement of intellectual property rights, including unlawful distribution or sale of copyrighted works.
- 5.5.2. The Supplier is subject to a legal or regulatory obligation to immediately terminate provision of services to a specific Business Client;
- 5.5.3. The Supplier exercises the right to terminate provision of services due to a mandatory reason under applicable legal acts.
- 5.5.4. In all other cases where the User fails to perform or improperly performs obligations assumed under these Terms or violates applicable legal acts, the 30 (thirty) day prior notice period established in clause 1.18 of these Terms applies.
- 5.6. If the Supplier restricts or suspends User ability to use the Website or its services due to violations of the Terms or legal acts, the User is informed before or at the time of restriction or suspension, specifying concrete reasons for restriction or suspension and giving the User an opportunity to provide explanations. After evaluating User explanations, the Supplier decides whether to revoke or continue the restriction or suspension.
- 5.7. A User whose access to the Website has been restricted, suspended or terminated has the right to receive a written notice (by email) before or at the time of restriction, suspension or termination, indicating specific reasons for restriction, suspension or termination and factual basis, references to violated Terms provisions and/or legal requirements, duration of restriction, suspension or termination (if applicable), conditions under which the User may restore access to the Website, as well as information on the possibility of challenging such decision under the procedure set out in clause 5.8 of these Terms. In case of termination, such notice is provided to the Business Client no later than 30 (thirty) calendar days before termination takes effect, except in the cases set out in clause 5.5 of these Terms, where services may be terminated immediately.
- 5.8. In order to clarify facts and circumstances of service restriction, suspension and termination, or submit objections regarding such restriction, suspension or termination, Users may contact Domoplius.lt within 14 (fourteen) calendar days from the date of applying a measure by replying to the received notice. The Supplier will review a request or objection and provide a response no later than 5 (five) business days from receipt of the request or objection.
- 5.9. If an objection submitted by a User regarding an applied measure is upheld, or service restriction, suspension or termination is canceled on other grounds, service provision is restored immediately during Supplier working hours. In such case, User access to personal or other data such as Ads, account information, statistics, or other data stored on the Website is restored.
- 5.10. Please note that the Supplier does not provide automatic technical means for export or download of information submitted or created by the User (for example Ads, photos, statistics) upon termination of the contract or deletion of the account. The User is responsible for saving any important information by own means before stopping use of the Website. After account deletion, all User data will be irreversibly deleted within periods specified in the Website Privacy Policy. While the contract remains in force, the User has access in the User account to information submitted or created by the User, including active and inactive (reserved, hidden) Ads until their deletion, uploaded photos, and basic statistics. The User may view and save this information by own means directly through the Website interface. To receive personal data in another format, the User may contact the Supplier by email at [email protected].
6. Supplier Rights and Obligations
- 6.1. The Supplier has the full right at any time, without notifying the User, to change the Website, functions, services, Website name and/or domain through which the Website is accessible, and any Website Content. The User understands and agrees that the Supplier is not liable for any negative consequences caused to the User by such or similar actions.
- 6.2. The Supplier has the right at any time, without prior notice, to terminate operation of the Website.
- 6.3. Without separate notice to the User, the Supplier may engage third parties for any actions related to these Terms, and transfer to third parties rights and obligations arising from these Terms, in whole or in part.
- 6.4. The Supplier has the right to delete a User account without warning if it has not been logged into for more than 2 (two) years.
- 6.5. The Supplier has the right at any time to monitor User actions on the Website, including monitoring User Ads and/or messages and comments. By lawful means, the Supplier has the right to investigate any violations of the Terms.
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6.6. The Supplier reserves the right at any time without prior notice to terminate or restrict User access to the Website if:
- 6.6.1. This is required by competent authorities or is necessary in cases provided by laws and other legal acts of the Republic of Lithuania;
- 6.6.2. The Supplier suspects that the User, while using services, has caused or may cause a threat to security of other Website Users;
- 6.6.3. The Supplier is subject to a legal or regulatory obligation to immediately terminate provision of services;
- 6.6.4. In case of technical maintenance and/or Website update works, as well as in other cases where it is necessary to protect rights and legitimate interests of the Supplier or third parties, the 30 day prior notice period established in clause 1.18 of these Terms applies, or the restriction is applied only for the period strictly necessary, while informing the User accordingly.
7. Ad Display and Ranking Determination
- 7.1. Ads on the Website are shown according to information provided by the User, selected real estate location and search parameters. Ad position in search results is determined by main parameters and criteria described in this section.
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7.2. The Website uses the following main parameters determining Ad position in search results:
- 7.2.1. Promotion service (stars) increases Ad visibility in search results for potential buyers. The more stars an Ad has, the higher its position among search results, if the Ad matches User search criteria. Ads with the highest number of stars are shown in top positions. The User can choose promotion service duration.
- 7.2.2. After Ads with stars, Ads are shown by latest upload or update date. Ads without stars are shown by upload time from newest to oldest.
- 7.2.3. Ads are displayed according to User selected search criteria: real estate type, purpose (sale or rent), location, and other filters.
- 7.2.4. Ads on the map change depending on map area viewed by the User and selected filters. Ad list is shown based on number of stars, Ad update time, and map location.
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7.3. Additional services that do not affect Ad position in search results:
- 7.3.1. The service provides visual distinction among other Ads in search results and on the map, but has no effect on Ad position. The User can choose highlight service duration.
- 7.3.2. An Ad is shown in a dedicated offers section on the home page. Ads shown at the same time rotate cyclically. The User can choose special-offer service duration.
- 7.4. The User may choose Ad sorting by newest, lowest price or highest price. After selecting one of these sorting options, Ads are displayed according to the selected criterion.
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7.5. On the home page Ads are shown in the following sections:
- 7.5.1. Real estate near you - Ads located near User location (according to browser location), sorted by location and Ad upload time.
- 7.5.2. Newest properties - 4 newest Ads are shown. When a new Ad is uploaded, it automatically moves to first position, pushing the oldest one out of the list.
- 7.5.3. Special offers - Ads with purchased special-offer service are shown according to logic in clause 7.3.2. Ads are shown by real estate type.
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7.6. The User can activate any additional service after uploading an Ad, choosing desired service duration and number of stars. Additional services can be ordered by all Users:
- 7.6.1. by receiving the respective service together with selected Ad activation plan,
- 7.6.2. by ordering separately at any time after Ad upload.
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7.7. Relative importance of main parameters and hierarchy of Ad display order:
- 7.7.1. Promotion service (stars) is the most important parameter determining Ad position in search results. Ads with more stars are always shown in higher positions than Ads with fewer stars or no stars, regardless of other parameters.
- 7.7.2. Ad freshness (upload or update date) is the second most important parameter. Among Ads with equal star count, newer Ads are shown in higher positions. Freshness becomes the main ranking parameter only when Ads have no stars or equal star count.
- 7.7.3. Compliance with search criteria and geographic location are mandatory filtering parameters. Ads not matching User selected criteria are not shown in search results. However, these parameters do not affect ranking between Ads that match search criteria.
- 7.7.4. Sorting criterion selected by the User (newest, price) has highest priority and overrides standard display order. When a specific sorting criterion is selected, all Ads are sorted by it, except Ads with promotion service, which remain in higher positions.
- 7.7.5. Additional services (highlighting, special offer) described in clause 7.3 have no impact on Ad position in the general search result list and are lower priority than all parameters listed above.
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7.8. Effect of direct remuneration paid by the User on ranking determination:
- 7.8.1. Direct remuneration paid by the User to the Supplier for promotion service (stars) directly and significantly affects Ad position in search results. An Ad for which the User pays higher remuneration by purchasing more stars will be shown higher than Ads with fewer stars or without stars.
- 7.8.2. Promotion service is paid according to selected number of stars and service duration. The more stars the User purchases, the higher the Ad position in search results, as indicated in clauses 7.2.1 and 7.7.4.
- 7.8.3. Direct remuneration paid by the User for other additional services (highlighting, special offer) indicated in clause 7.3 has no impact on Ad position in the general search result list. These services provide only visual distinction or additional visibility in dedicated sections, but do not change Ad ranking.
- 7.8.4. Ads for which no direct remuneration for promotion service has been paid (without stars) are always shown in lower positions than Ads with at least one star, regardless of other parameters, except when the User chooses another sorting criterion (for example by price or freshness).
- 7.8.5. Effect of real estate properties on ranking determination:
- 7.9. Real estate properties (price, area, room count, condition, construction year, floor and other object parameters) have no direct automatic impact on Ad position in search results. Ads are not automatically sorted by these properties, except where the User selects a specific sorting criterion.
- 7.10. Real estate properties act as filtering parameters, not ranking criteria. The User may select desired parameters (for example price from-to, area, room count), and only Ads matching selected filters will be shown. However, matching such filters does not change relative positions between Ads - positions are determined by hierarchy described in clause 7.7 (promotion service, freshness).
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7.11. The User may manually choose sorting by a specific real estate parameter:
- 7.11.1. Ads with lowest or highest price are shown in top positions.
- 7.11.2. Ads are sorted by upload or update date.
- 7.12. When manual sorting by a real estate property is selected (for example price), Ads with promotion service (stars) remain in higher positions than Ads without stars, even if their properties (for example price) are less favorable under selected sorting criterion.
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7.13. Relative importance between parameters:
- 7.13.1. Promotion service (paid remuneration) - highest priority regardless of real estate properties.
- 7.13.2. Ad freshness - second priority among Ads with equal star count.
- 7.13.3. Real estate properties have no automatic effect on ranking; they operate only as filters or when the User selects sorting by a specific parameter (for example price).
- 7.14. A User may improve Ad visibility and position only by purchasing promotion service (stars) or by regularly updating the Ad. Object quality, price, condition or other parameters do not automatically improve Ad position.
8. Data Access, Use and Sharing
- 8.1. In this section, the Platform provides information about the technical and contractual possibilities for Business Clients to access data that business clients or users provide when using the Platform, or that is generated when Platform services are provided.
- 8.2. Access to data is granted only to the extent necessary for provision of Platform services, and only through functionalities established by the Platform.
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8.3. The Platform may obtain and use the following data that Business Clients or Consumers provide when using the Platform, or that is generated when Services are provided:
- 8.3.1. account and contact data of the Business Client or Consumer;
- 8.3.2. Content and other Ad-related information that the Business Client submits, uploads, creates or edits on the Platform, including but not limited to Ad title, text, description, category, attributes, price, photos, video material, location, contact information, dates, time and status of Ad publication, validity, update, editing, promotion or other Ad-related actions, and other information related to a specific Ad;
- 8.3.3. data about communication and other interaction actions on the Platform, including the fact of correspondence, submission of inquiries, responses to them, contacting actions through the Platform, and other communication information related to the use of Services by the Business Client or Consumer;
- 8.3.4. data about use of the Platform and Ad performance, including statistical, operational, technical and system data such as number of Ad views, number of impressions, clicks, contact actions, saves or other user engagement data, Ad activity history, dates and time of Ad publication, update, promotion or other actions, Platform usage history, login information, IP address, device, browser, operating system, cookies, logs, and other technical and system information related to operation of the Platform and provision of Services.
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8.4. A Business Client is granted access in the account to the following data:
- 8.4.1. data provided by the Business Client itself, including account information, Ads, photos, descriptions and other content uploaded to the Platform;
- 8.4.2. data related to the use of the Platform by the Business Client, including information about the Clients Ads, received inquiries, communication, or other actions related to the Clients activity;
- 8.4.3. activity statistics, such as number of Ad views, number of impressions, number of received inquiries or messages, Ad activity data, as well as publication, update, editing, promotion, expiry and other data related to Ad visibility and performance on the Platform.
- 8.5. Business Clients are not granted access to data of other Business Clients or other Users, except to the extent necessary for communication regarding a specific Ad, nor to aggregated or Platform-wide generated data, unless the Platform explicitly indicates otherwise.
- 8.6. Access to the data referred to in clause 8.4 is granted only through the Business Client account in the Platform user interface and only to the extent currently available through Platform functionalities.
- 8.7. The Platform may transfer data to third parties when necessary for proper operation of the Platform and provision of Services, including but not limited to IT, hosting, technical maintenance, communication or other related service providers. Data recipients and other information related to personal data transfer are indicated in the Privacy Policy. Since the data transfer referred to in this clause is necessary for operation of the Platform and provision of Services, the Business Client cannot opt out of such transfer.
- 8.8. Information on personal data processing, including data categories, legal bases and data recipients, is provided in the Privacy Policy.
9. Ancillary Services
- 9.1. On the Website, the Supplier may offer or provide access to ancillary services related to products and services offered on the Website (purchase, sale, or rent of real estate), but not directly necessary for using the Website. These ancillary services are provided by Supplier partners and are intended to facilitate User real-estate transactions.
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9.2. The following services may be offered on the Website:
- 9.2.1. Users may use a housing-loan calculator and receive information on housing loans and loans for home fitting-out and renovation provided by Supplier partners.
- 9.2.2. Other ancillary services that the Supplier may offer in the future, in cooperation with third parties, to improve User experience on the Website.
- 9.3. Ancillary services are optional. The User may freely choose whether to use them. Refusal to use ancillary services has no effect on User ability to use main Website services (ad posting, viewing, etc.).
- 9.4. The Supplier is not a provider of ancillary services. Ancillary services are provided by third parties - Supplier partners. Contractual relations for ancillary services are concluded directly between the User and relevant third party. The Supplier is not responsible for quality, suitability, service terms, or any disputes related to ancillary services.
- 9.5. To use financing services (housing-loan calculator, receiving a direct housing-loan offer), the User must provide separate consent for transfer of personal data to relevant financing partner. This consent is voluntary and may be withdrawn at any time. Personal-data processing for ancillary-service purposes is carried out according to privacy policy of relevant partner.
- 9.6. Offering of ancillary services on the Website, their descriptions and terms may be changed at Supplier discretion without separate notice. Current information about ancillary services is always published on the Website.
- 9.7. The Supplier may receive remuneration from third parties for offering ancillary services on the Website or for directing Users to ancillary-service providers. Such remuneration has no impact on Ad ranking or User ability to use Website services.
10. Paid Services
- 10.1. Paid services, service prices and procedure for use are indicated in the Website environment for ordering a specific paid service, and where the User is a Business Client, the price is indicated in an individual order concluded with that client.
- 10.2. The User understands and agrees that paid services may be provided only after the User pays the Supplier in accordance with the procedure indicated on Domoplius.lt. The Supplier has the right to unilaterally change service prices and payment procedure at any time. New price applies to newly ordered services.
- 10.3. If User ability to use paid services is restricted or suspended, or paid services are not received or not received on time for reasons other than User violation of these Terms, the Supplier, upon User request, undertakes to extend paid-service provision for the period during which paid services were not provided, or to provide paid services equivalent to those not provided free of charge.
- 10.4. After 1 hour from order placement, additionally ordered services cannot be canceled and money is not refunded.
- 10.5. Payment for Ads canceled and/or removed because the User violated these Terms is not refunded.
- 10.6. The Supplier has the right to restrict or terminate provision of services for an unlimited period during maintenance works.
- 10.7. The Supplier has the right to receive payment for provided services according to prices indicated on the Website. For this purpose, upon User request, the Supplier will provide an invoice to the User.
11. Limitation of Liability
- 11.1. The Supplier is responsible only for technical placement of information provided in an Ad on Domoplius.lt if the Ad complies with all requirements of the Terms, and for technical maintenance of this Website database.
- 11.2. The Supplier is not responsible for inaccuracy of information provided in an Ad and for its content. The Supplier is not responsible for damage caused to the User or third parties due to Ad content and/or its placement on Domoplius.lt.
- 11.3. The Supplier is not responsible for quality of goods and/or services sold or acquired through the Website.
- 11.4. The Supplier is not responsible for any damage and/or losses that the User may suffer while using the Website, posting, sending or otherwise transmitting any information, including comments and/or messages.
- 11.5. The User undertakes to ensure that the Supplier never incurs any legal liability, obligation to pay, reimburse or otherwise compensate losses, damage or other expenses arising from User use of the Website.
- 11.6. The Supplier is not responsible for losses or damage suffered by the User or third parties due to Website malfunctions not caused by Supplier fault.
- 11.7. The Supplier is not responsible for unlawfulness, inconsistencies, inaccuracies or incorrectness of information on the Website (except information provided by the Supplier itself) and resulting negative consequences for the User.
- 11.8. The Supplier is not responsible for failure to provide or delayed provision of services to the User due to fault of third parties, including but not limited to internet, mobile communication and email service providers. If the User cannot use paid services due to third-party fault, payment for paid services is not refunded.
- 11.9. The User is responsible for proper use and storage of login data and edit code. The Supplier is not responsible for any damage the User may suffer due to use of this information by third parties.
12. Governing Law
- 12.1. In addition to these Terms, relations between the User and the Website are governed by legal acts of the Republic of Lithuania, special conditions and rules, and established good business practice.
- 12.2. Operation of the Website is carried out in accordance with legal acts of the Republic of Lithuania. Any disputes arising from or related to Website operation are resolved by negotiation, and if no agreement is reached, in courts in accordance with procedure established by laws of the Republic of Lithuania.
- 12.3. A Consumer must first submit a request and/or complaint regarding Website operation and services to the Supplier in writing with specified requirements. Please send requests and/or complaints to: [email protected]. A Consumer complaint and/or request is reviewed within 14 days. If the Consumer does not agree with Supplier response, the Consumer may apply to the State Consumer Rights Protection Authority, address Vilniaus g. 25, LT-01402 Vilnius, email [email protected] (website www.vvtat.lt).
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12.4. Business Clients have the right to submit complaints to the Supplier on the following matters:
- 12.4.1. suspected non-compliance by the Supplier with obligations under Regulation (EU) 2019/1150 of the European Parliament and of the Council, or under these Terms, where this affected the Business Client;
- 12.4.2. technological issues directly related to provision of Website services that affect the Business Client;
- 12.4.3. measures taken by the Supplier, or Supplier conduct, directly related to provision of Website services and affecting the Business Client.
- 12.5. After receiving a Business Client complaint, the Supplier reviews it within 15 (fifteen) days from receipt at the latest (in complex cases this period may be extended up to 30 days, while informing the Business Client and indicating reasons for extension).
- 12.6. The Terms take effect from the moment the User confirms agreement with them. Users (all Business Clients and Consumers with active Ads) are informed about changes to the Terms by email.